Last updated: 02-Jul-2012

ReadMeFirst for Compliance Accelerator™ 9.0

This document provides important information about the Symantec Compliance Accelerator 9.0 release.

For information on the new features and fixes contained in the 9.0.4 release, see the Compliance Accelerator 9.0.4 document. This is included as CAUpdates_en.htm on the release media.

If you are performing a new installation of Compliance Accelerator, follow the instructions in the Installation Guide. This guide is in the Documentation folder on the Compliance Accelerator media.

If you are upgrading from an earlier version of Compliance Accelerator, follow the instructions in Upgrading to Symantec Compliance Accelerator 9.0.4. This is included as CAUpgradeInstructions_en.htm on the Compliance Accelerator media.

For the latest information on supported devices and versions of software, see the Enterprise Vault Compatibility Charts (http://www.symantec.com/docs/TECH38537).

For the latest information on supported upgrade paths, see the technical note called Supported upgrade paths for Enterprise Vault, Compliance Accelerator, and Discovery Accelerator (http://www.symantec.com/docs/TECH53174).

Contents

• New features and changes in Compliance Accelerator 9.0
• Prerequisite software
• Installation
• Known issues and limitations
• Documentation
• Legal notice

New features and changes in Compliance Accelerator 9.0

For more information on the features described below, see the supplied documentation.

Deduplication feature

This release of Compliance Accelerator provides a deduplication feature. The purpose of this feature is to identify and remove duplicate items from the results of a search, and so prevent them from appearing in the review set. To determine whether one item is a duplicate of another, Compliance Accelerator compares the metadata properties of the items, such as their author display names, subjects, and number of attachments. Note that the deduplication works within individual searches only. It does not span multiple searches, even when you run them within the same department.

For all types of searches (immediate, scheduled, and guaranteed sample), Compliance Accelerator deduplicates the items as part of the sampling process. For guaranteed sample searches, Compliance Accelerator adds randomly-sampled items to the review set to compensate for any shortfall that the deduplication process has caused.

If you upgrade to Compliance Accelerator 9.0 from an earlier version in which you conducted scheduled searches or guaranteed sample searches, it automatically deduplicates the results of those searches when they next run after the upgrade. This is the case for both searches that you have defined at the application level and searches that you have defined at department or folder level.

Changes to Compliance Accelerator reports

The following reports now show the number of items that Compliance Accelerator has determined to be duplicates:

• Employee Journaled Message Stats Summary
• Differential Sampling Summary by Department
• Message Stats Summary

New configuration settings for managing deduplication

Two new configuration settings let you manage the deduplication feature. To access these settings, click the Configuration tab in the Compliance Accelerator client, and then click the Settings tab. The new configuration settings are as follows:

• "Enable deduplication in search" in the General category. By default, with this setting checked, Compliance Accelerator deduplicates the items in search results.
• "Save deduplication information" in the Diagnostics category. This setting specifies whether to generate deduplication information files in a DeduplicationInfo subfolder of your Compliance Accelerator program folder on the Compliance Accelerator server (typically, C:\Program Files\Enterprise Vault Business Accelerator\DeduplicationInfo). These deduplication information files, which are in plain text and XML format, may assist the Symantec Support team when dealing with deduplication-related problems. By default, this setting is unchecked; Compliance Accelerator does not create the files.

Additional options for filtering search results

In the Compliance Accelerator client, the panes with which you can view the statuses of searches have been improved to enable more efficient handling of large archive lists. In particular, the panes now provide a number of filter options with which you can quickly analyze the search results. For example, you can now filter the archive list to show the top 2000 archives by hits, or all archives with a status of "Error".

These search status panes also provide the option to download a comma-separated value (CSV) file that lists the search details for all archives.

Prerequisite software

The computers on which you install the Compliance Accelerator server software, Journaling Connector, and client software each have different requirements. The table below summarizes the primary requirements. See the Installation Guide for more information.

Installation

See the Installation Guide for instructions on how to perform a first-time installation of Symantec Compliance Accelerator 9.0.4. If you are upgrading from an earlier version of Compliance Accelerator, follow the instructions in Upgrading to Symantec Compliance Accelerator 9.0.4.

Do not install the server software for Compliance Accelerator and Discovery Accelerator on the same computer.

Known issues and limitations

See also the "Troubleshooting" chapters of the Compliance Accelerator manuals for information on other issues that you may encounter when you install and use Compliance Accelerator.

Error messages appear in the event log when upgrading to Compliance Accelerator 9.0 [Ref E1461056]

The following messages may appear in the event log when you upgrade to Compliance Accelerator 9.0 from an earlier version of Compliance Accelerator:

Event Type:	Error
Event Source:	Accelerator Service Processor
Event Category:	None
Event ID:	130
Description:

APP AS - Customer ID: 0 - An error has occurred when initializing the Customers.
System.Data.SqlClient.SqlException: Procedure or function spConf_Customer_Sel has
too many arguments specified.

And:

Event Type:	Error
Event Source:	Accelerator Service Processor
Event Category:	None
Event ID:	149
Description:

APP AS - Customer ID: 0 - An error has occurred when initializing the Servers.
System.Data.SqlClient.SqlException: Procedure or function spConf_Server_Sel has
too many arguments specified.

You can ignore these messages, which are harmless.

"Access is denied" message is displayed when you try to create a customer database on a UAC-enabled computer [Ref E1981684]

The following error message may appear in the Accelerator Manager Web site when you create a customer database on a computer in which User Account Control (UAC) is enabled:

Virtual Directory Error: Access is denied

You can work around the issue by opening the Accelerator Manager Web site as a user with administrative privileges.

To open the Accelerator Manager Web site as an administrator

1. Right-click the Internet Explorer shortcut on the Windows Start menu, and then click Run as on the context menu.
2. Type the details of the administrator account that you want to use, and then click OK.
3. In the Address bar, type the address of the Accelerator Manager Web site.

Issues when running Compliance Accelerator in a FIPS-enabled environment

You may experience the following issues if you have enabled Federal Information Processing Standard (FIPS)-compliant algorithms in your environment.

Compliance Accelerator Web sites are not accessible [Ref E1831511]

In some FIPS-enabled environments, you may find that you cannot access the Accelerator Manager Web site and Support for Crystal Reports Web site (if installed). To resolve this issue, follow these steps:

1. On the Compliance Accelerator server, locate the copies of the Web.config file in the AcceleratorAdminWeb and ComplianceWeb subfolders of the Compliance Accelerator program folder.
2. Open each file in a text editor such as Windows Notepad.
3. Locate the <system.web> section.

4. Add the following <machineKey> section to the <system.web> section:

   <machineKey validationKey="AutoGenerate,IsolateApps" decryptionKey="AutoGenerate,IsolateApps" validation="3DES" decryption="3DES"/>

5. Locate the <compilation> element and verify that its debug attribute is set to false. For example:

   <compilation defaultLanguage="c#" debug="false" batch="true">

6. Save each Web.config file.
7. Restart the Microsoft Internet Information Services (IIS) service. To do this, run the following command at a command prompt:

   iisreset

Error messages appear when you preview Compliance Accelerator reports [Ref E1831482]

You may receive error messages when you try to display a preview of any report in the Compliance Accelerator client. To resolve this issue, follow these steps:

1. On the SQL Server computer, locate the Web.config file in the \Reporting Services\ReportServer subfolder of the SQL Server program folder.
2. Open the file in a text editor such as Windows Notepad.
3. Locate the <system.web> section.
4. Add the following <machineKey> section to the <system.web> section:

   <machineKey validationKey="AutoGenerate,IsolateApps" decryptionKey="AutoGenerate,IsolateApps" validation="3DES" decryption="3DES"/>

5. Locate the <compilation> element and verify that its debug attribute is set to false. For example:

   <compilation defaultLanguage="c#" debug="false" batch="true">

6. Save the Web.config file.
7. Restart the Microsoft Internet Information Services (IIS) service. To do this, run the following command at a command prompt:

   iisreset

Error messages appear when you export Compliance Accelerator reports to Excel format files [Ref E1838031]

If you have enabled FIPS-compliant algorithms on a SQL Server 2005 Reporting Services computer, the following error message may appear when you try to export a Compliance Accelerator report to an Excel format file:

An error occurred during rendering of the report.
This implementation is not part of the Windows Platform FIPS validated cryptographic algorithms.

The issue does not arise when you export reports in other formats, such as Portable Document Format (PDF).

You can resolve this issue by installing either of the following:

• SQL Server 2005 Service Pack 3. To obtain this service pack, go to the following page of the Microsoft Web site:

  http://www.microsoft.com/download/en/details.aspx?displaylang=en&id=14752

• Cumulative update package 5 for SQL Server 2005 Service Pack 2. To obtain this package, go to the following page of the Microsoft Web site:

  http://support.microsoft.com/?kbid=943656

For more information on this issue, see the following article in the Microsoft Knowledge Base:

http://support.microsoft.com/?kbid=946029

Error messages appear when you click View Message hyperlinks in some Compliance Accelerator reports [Ref E1859437]

Some Compliance Accelerator reports contain View Message hyperlinks with which you can view the content of selected messages. For example, this is true of the reports that are called "Reviewer Activity by Department" and "Reviewer Activity by Detail". You may receive the following error message when you click a View Message hyperlink:

Object reference not set to an instance of an object

To resolve this issue, follow these steps:

1. Ensure that you have installed the Internet Explorer Web Controls on the Compliance Accelerator server.

   The installation package for these controls is in the Links to related software folder on the distribution media.

2. Restart the Microsoft Internet Information Services (IIS) service. To do this, run the following command at a command prompt:

   iisreset

Items archived from SharePoint servers are identified as FSA items [Ref E2779791]

When Enterprise Vault archives an item from a Microsoft SharePoint server, it does not populate the item's MsgType property with information to indicate that the item is a SharePoint item. Consequently, Compliance Accelerator identifies the item as a File System Archiving (FSA) item. The following table describes the issues that this can cause and suggests workarounds in most cases.

Documentation

The following documentation is supplied with Compliance Accelerator.

These documents are also available from the following page of the Symantec Enterprise Support site:

http://www.symantec.com/docs/DOC5590

Some documents are in Adobe Acrobat format. If you have yet to install the free Adobe Reader, you can download it from the Adobe Web site at http://www.adobe.com.

White papers

For more information on the deduplication features in Compliance Accelerator, see the Accelerator Deduplication white paper. This is available from the following page of the Symantec Enterprise Support site:

http://www.symantec.com/docs/DOC3621

Although intended for Discovery Accelerator users, the Effective Searching white paper provides information that you may find useful when you conduct searches with Compliance Accelerator. This white paper is available from the following page of the Symantec Enterprise Support site:

http://www.symantec.com/docs/TECH88031

"How To" articles on the Symantec Enterprise Support site

Most of the information in the Compliance Accelerator manuals is also available online as articles on the Symantec Enterprise Support site. You can access these articles by searching the Internet with any popular search engine, such as Google, or by following the procedure below.

To access the "How To" articles on the Symantec Enterprise Support site

1. Type the following in the address bar of your Web browser, and then press Enter:
   http://www.symantec.com/business/support/all_products.jsp
2. In the Supported Products A-Z page, choose Enterprise Vault Compliance Accelerator.
3. In the Product Support box at the right, click How To.
4. Search for a word or phrase by using the Knowledge Base Search feature, or browse the list of most popular subjects.

Legal notice