Last updated: 02-Jul-2012

Symantec Compliance Accelerator™ 9.0.4

This document describes the changes that Compliance Accelerator 9.0.4 introduces.

Before installing or upgrading to Compliance Accelerator 9.0.4, you must read both this document and the Read Me First file for Compliance Accelerator 9.0.

For the latest information on supported devices and versions of software, see the Enterprise Vault Compatibility Charts (http://www.symantec.com/docs/TECH38537).

For the latest information on supported upgrade paths, see the technical note called Supported upgrade paths for Enterprise Vault, Compliance Accelerator, and Discovery Accelerator (http://www.symantec.com/docs/TECH53174).

Contents

• Fixes to known issues
• Legal notice

Fixes to known issues

The search criteria pane of the Compliance Accelerator client would sometimes misidentify the template on which you based a search [Ref 12492, E2485623, R12304, E2639575]

When you viewed the criteria of a search that you had based on a search template, the Compliance Accelerator client would sometimes misidentify the template or not identify it at all. This issue typically arose when you ran a series of template-based searches in multiple departments and then viewed the criteria of the first search in the series. It did not prevent the search from running successfully.

This has been fixed.

"The department has no email addresses defined" message when running some scheduled searches [Ref 12781, E2230568, R12449, E2649247]

A scheduled, department-level search would fail with the message "The department has no email addresses defined" when all the following conditions applied:

• You set up at least one employee group and added it to the Monitored Employees list for the department.
• In the Authors and Recipients section of the search criteria pane, you set the message route to BETWEEN <department> and 'Internal and/or External to Organization'.
• In the same section of the search criteria pane, you chose to search for communications to or from individual employees who were members of the employee group that you added to the Monitored Employees list.

This has been fixed.

In exceptionally large Compliance Accelerator environments, error messages would sometimes appear in the client when you performed administrative tasks

In very large Compliance Accelerator environments where the customer databases contained many millions of records, you could receive one or other of the following messages when you performed an administrative task in the Compliance Accelerator client, such as assigning a role or creating a research folder:

• System.Data.SqlClient.SqlException: Error converting data type timestamp to numeric.

  If you received this message, it was necessary to restart the Enterprise Vault Accelerator Manager service to resume work in the client. [Ref 12965, E2481431, R11719, E2590165]

• Incorrect syntax near '*' [Ref 12972, E2678240, R12960, E2678242]

These issues have been fixed.

Unable to create searches if running the Compliance Accelerator client on a Windows 7 computer whose language pack differed from that on the Compliance Accelerator server [Ref 13285, E2583408, R11853, E2619816]

The Searches pane of the Compliance Accelerator client was not accessible if you ran the client on a Windows 7 computer that had a different language pack than that on the Compliance Accelerator server. For example, you could experience this problem if the language pack on the client computer was German, and the language pack on the server computer was English.

The following error message would appear in the Compliance Accelerator client when you encountered the problem:

An exception of type Accelerator.Client.Common.HandledException occurred and was caught.
Message : Object reference not set to an instance of an object.

This has been fixed.

After you disabled the archive registration task, Compliance Accelerator did not discard the archive registrations that it had previously made [Ref 13891, E2128575, R10980, E2530944]

Compliance Accelerator 8.0 SP3 introduced an archive registration feature, which prevents the accidental deletion of Enterprise Vault archives in which Compliance Accelerator has an interest. However, if you turned off this feature by disabling the archive registration task, Compliance Accelerator did not discard any existing registrations that it had made. This stopped you from deleting the registered archives, even when Compliance Accelerator had no further interest in them.

This has been fixed. Two system configuration options now give you greater control over the archive registration feature. To access these options, click the Configuration > Settings tab in the Compliance Accelerator client, and then expand the list of Vault Directory Synchronization configuration options.

Growth in size of customer databases if old search results were not removed in a timely fashion [Ref 13283, E2379817, R11656, E2608060]

In very large Compliance Accelerator environments where communications between the SQL Server and Compliance Accelerator server were slow, timeouts could sometimes occur when inserting search results in the customer database and then expanding them into complete messages. The consequence of these timeouts was that the customer database could sometimes contain duplicated or orphaned records, which would increase its size over time.

This has been fixed.

Client users who had administrative access to thousands of departments could experience delays when running the Compliance Accelerator client [Ref 13284, E2388288]

Client users who had application-wide administrative roles in Compliance Accelerator, and who had access to many thousands of departments, could experience timeouts and sluggish performance. For example, these users could receive the following message when they opened the Compliance Accelerator client:

Unable to connect.
The application did not start up in a timely manner. Try to connect again or contact your helpdesk.

This has been fixed.

List of archives in the Searches pane of the Compliance Accelerator client would disappear after you switched away from and then back to the pane [Ref 13799, E2566201]

If you displayed the Searches pane of the Compliance Accelerator client in order to view the status of one or more searches, and then double-clicked a search to view its criteria, any archives that were previously listed in the Search Details area of the Searches pane were no longer listed there after you switched back to the pane. To restore the list of archives, you needed to refresh the Search Details area.

This has been fixed.

The contents of bulleted lists in some messages were not visible when displaying previews of the messages in the Review pane of the Compliance Accelerator client [Ref 14104, E2674357]

When you displayed a preview of a message in the Review pane of the Compliance Accelerator client, the contents of any bulleted lists in the message were not visible if all the following conditions applied:

• The message was an HTML-formatted message.
• In the criteria of the search with which you found the message, you chose to look for a search term in the subject line or contents of the message.
• In the Review Preferences dialog box of the Compliance Accelerator client, you selected the option Highlight search terms in the reading pane.

This has been fixed.

Upgrading a customer database could fail with Event ID 64, "String or binary data would be truncated" [Ref 12678, E2652691]

During an upgrade to Compliance Accelerator 9.0.3, you may have been unable to upgrade a customer database, and the following message may have appeared in the Enterprise Vault event log on the Compliance Accelerator server:

EVENT ID: 64
APP ATM - Error upgrading a Customer.
Install Thread - worker thread (0)
Cause: String or binary data would be truncated.

This issue arose because one of the database tables, tblAddressUser, had a DisplayName column with a maximum specified data length of 100 characters. The upgrade process could produce new entries in this column that exceeded the 100-character limit.

This has been fixed.

If you installed the minimum Enterprise Vault prerequisites on your Compliance Accelerator server, reviewing or exporting items could fail with Event ID 375, "No such interface supported" [Ref 14758, E2580331]

If you installed only the Enterprise Vault API Runtime on your Compliance Accelerator server, and not the complete Enterprise Vault server software, then you could experience the following problems when you tried to review items or export them to a Personal Folders (.pst) file:

• Error messages would appear in the Compliance Accelerator client.

• The following message would appear in the Enterprise Vault event log on the Compliance Accelerator server:

  Source: Accelerator Service Processor
  Event ID: 375
  Level: Error
  Description: APP AS - Customer ID: X - An Error has occurred when retrieving Item
  SaveSetID: <SaveSet_ID> VaultID: <Vault_ID> Format: XML sAttachmentID: 0.
  System.InvalidCastException: Unable to cast COM object of type
  'KVS.EnterpriseVault.Interop.ContentManagementAPIClass' to interface type
  'KVS.EnterpriseVault.Interop.IContentManagementAPI'. This operation failed because
  the QueryInterface call on the COM component for the interface with IID
  '{D0660A84-1DEF-4078-9B48-1FD43E3B2F44}' failed due to the following error:
  No such interface supported (Exception from HRESULT: 0x80004002 (E_NOINTERFACE)).

This has been fixed.

Legal notice