Last updated: 02-Jul-2012

Symantec Discovery Accelerator™ 9.0.4

This document describes the changes that Discovery Accelerator 9.0.4 introduces.

Before installing or upgrading to Discovery Accelerator 9.0.4, you must read both this document and the Read Me First file for Discovery Accelerator 9.0.

For the latest information on supported devices and versions of software, see the Enterprise Vault Compatibility Charts (http://www.symantec.com/docs/TECH38537).

For the latest information on supported upgrade paths, see the technical note called Supported upgrade paths for Enterprise Vault, Compliance Accelerator, and Discovery Accelerator (http://www.symantec.com/docs/TECH53174).

Contents

• Fixes to known issues
• Legal notice

Fixes to known issues

The search criteria pane of the Discovery Accelerator client would sometimes misidentify the template on which you based a search [Ref 12492, E2485623, R12304, E2639575]

When you viewed the criteria of a search that you had based on a search template, the Discovery Accelerator client would sometimes misidentify the template or not identify it at all. This issue typically arose when you ran a series of template-based searches in multiple cases and then viewed the criteria of the first search in the series. It did not prevent the search from running successfully.

This has been fixed.

In exceptionally large Discovery Accelerator environments, error messages would sometimes appear in the client when you performed administrative tasks

In very large Discovery Accelerator environments where the customer databases contained many millions of records, you could receive one or other of the following messages when you performed an administrative task in the Discovery Accelerator client, such as assigning a role or creating a research folder:

• System.Data.SqlClient.SqlException: Error converting data type timestamp to numeric.

  If you received this message, it was necessary to restart the Enterprise Vault Accelerator Manager service to resume work in the client. [Ref 12965, E2481431, R11719, E2590165]

• Incorrect syntax near '*' [Ref 12972, E2678240, R12960, E2678242]

These issues have been fixed.

Unable to create searches if running the Discovery Accelerator client on a Windows 7 computer whose language pack differed from that on the Discovery Accelerator server [Ref 13285, E2583408, R11853, E2619816]

The Searches pane of the Discovery Accelerator client was not accessible if you ran the client on a Windows 7 computer that had a different language pack than that on the Discovery Accelerator server. For example, you could experience this problem if the language pack on the client computer was German, and the language pack on the server computer was English.

The following error message would appear in the Discovery Accelerator client when you encountered the problem:

An exception of type Accelerator.Client.Common.HandledException occurred and was caught.
Message : Object reference not set to an instance of an object.

This has been fixed.

Some custom attribute values appeared truncated in the criteria of a running search [Ref 13213, E2389873, R11393, E2586550]

When you chose to view the criteria of a running search, certain custom attribute values that you specified in the search criteria could appear truncated. This issue typically arose when the attribute value comprised a letter followed by eight numbers, such as v12345678, which would appear on-screen without the final number (v1234567). The issue did not prevent the search from running successfully.

This has been fixed.

After you disabled the archive registration task, Discovery Accelerator did not discard the archive registrations that it had previously made [Ref 13891, E2128575, R10980, E2530944]

Discovery Accelerator 8.0 SP3 introduced an archive registration feature, which prevents the accidental deletion of Enterprise Vault archives in which Discovery Accelerator has an interest. However, if you turned off this feature by disabling the archive registration task, Discovery Accelerator did not discard any existing registrations that it had made. This stopped you from deleting the registered archives, even when Discovery Accelerator had no further interest in them.

This has been fixed. Two system configuration options now give you greater control over the archive registration feature. To access these options, click the Configuration > Settings tab in the Discovery Accelerator client, and then expand the list of Vault Directory Synchronization configuration options.

Growth in size of customer databases if old search results were not removed in a timely fashion [Ref 13283, E2379817, R11656, E2608060]

In very large Discovery Accelerator environments where communications between the SQL Server and Discovery Accelerator server were slow, timeouts could sometimes occur when inserting search results in the customer database and then expanding them into complete messages. The consequence of these timeouts was that the customer database could sometimes contain duplicated or orphaned records, which would increase its size over time.

This has been fixed.

"Could not get Custodian for AddressOwnerID" message would appear when you viewed the criteria of certain old searches [Ref 13923, E2339957]

The Discovery Accelerator client would display the error message "Could not get Custodian for AddressOwnerID: <number>" when you tried to view the criteria of a previously-run search, if the criteria included both of the following:

• In the Date range section of the search criteria pane, you unchecked Use Historical Information for Custodians and Custodian Groups.
• In the Search terms section of the search criteria pane, you nominated one or more custodians who no longer had an account in Active Directory or a Domino LDAP directory. For example, this could be the case if the custodian was a former employee.

This has been fixed.

List of archives in the Searches pane of the Discovery Accelerator client would disappear after you switched away from and then back to the pane [Ref 13799, E2566201]

If you displayed the Searches pane of the Discovery Accelerator client in order to view the status of one or more searches, and then double-clicked a search to view its criteria, any archives that were previously listed in the Search Details area of the Searches pane were no longer listed there after you switched back to the pane. To restore the list of archives, you needed to refresh the Search Details area.

This has been fixed.

Client users who had administrative access to thousands of cases could experience delays when running the Discovery Accelerator client [Ref 13284, E2388288]

Client users who had application-wide administrative roles in Discovery Accelerator, and who had access to many thousands of cases, could experience timeouts and sluggish performance. For example, these users could receive the following message when they opened the Discovery Accelerator client:

Unable to connect.
The application did not start up in a timely manner. Try to connect again or contact your helpdesk.

This has been fixed.

Upgrading a Custodian Manager database could fail with Event ID 64, "String or binary data would be truncated" [Ref 12678, E2652691]

During an upgrade to Discovery Accelerator 9.0.3, you may have been unable to upgrade the Custodian Manager database, and the following message may have appeared in the Enterprise Vault event log on the Discovery Accelerator server:

EVENT ID: 64
APP ATM - Error upgrading a Customer.
Install Thread - worker thread (0)
Cause: String or binary data would be truncated.

This issue arose because one of the database tables, tblAddressUser, had a DisplayName column with a maximum specified data length of 100 characters. The upgrade process could produce new entries in this column that exceeded the 100-character limit.

This has been fixed.

The contents of bulleted lists in some messages were not visible when displaying previews of the messages in the Review pane of the Discovery Accelerator client [Ref 14104, E2674357]

When you displayed a preview of a message in the Review pane of the Discovery Accelerator client, the contents of any bulleted lists in the message were not visible if all the following conditions applied:

• The message was an HTML-formatted message.
• In the criteria of the search with which you found the message, you chose to look for a search term in the subject line or contents of the message.
• In the Review Preferences dialog box of the Discovery Accelerator client, you selected the option Highlight search terms in the reading pane.

This has been fixed.

Applying legal holds could fail with Event ID 13360, "Arithmetic overflow occurred" [Ref 14443, E2752550]

When you tried to apply legal holds to the items in a vault store database, the following message may have appeared in the Enterprise Vault event log on the Discovery Accelerator server:

Event ID: 13360
Event Type: Error
Description: An error was detected while accessing the Vault Database 'vault_store'
...
[Microsoft][SQL Server Native Client 10.0][SQL Server]Arithmetic overflow occurred. 

This issue arose because of a limit that SQL Server imposed on the maximum size of one of the values in the vault store database: the HoldIdentity value in the HoldSaveset table. When this value approached its maximum limit, you could no longer apply legal holds to the contents of the vault store.

This has been fixed.

If you installed the minimum Enterprise Vault prerequisites on your Discovery Accelerator server, reviewing or exporting items could fail with Event ID 375, "No such interface supported" [Ref 14758, E2580331]

If you installed only the Enterprise Vault API Runtime on your Discovery Accelerator server, and not the complete Enterprise Vault server software, then you could experience the following problems when you tried to review items or export them to a Personal Folders (.pst) file:

• Error messages would appear in the Discovery Accelerator client.

• The following message would appear in the Enterprise Vault event log on the Discovery Accelerator server:

  Source: Accelerator Service Processor
  Event ID: 375
  Level: Error
  Description: APP AS - Customer ID: X - An Error has occurred when retrieving Item
  SaveSetID: <SaveSet_ID> VaultID: <Vault_ID> Format: XML sAttachmentID: 0.
  System.InvalidCastException: Unable to cast COM object of type
  'KVS.EnterpriseVault.Interop.ContentManagementAPIClass' to interface type
  'KVS.EnterpriseVault.Interop.IContentManagementAPI'. This operation failed because
  the QueryInterface call on the COM component for the interface with IID
  '{D0660A84-1DEF-4078-9B48-1FD43E3B2F44}' failed due to the following error:
  No such interface supported (Exception from HRESULT: 0x80004002 (E_NOINTERFACE)).

This has been fixed.

Legal notice