Last updated: 21-Sep-2012

ReadMeFirst for Compliance Accelerator™ 10.0

This document provides important information about the Symantec Compliance Accelerator 10.0 release.

For information on the new features and fixes contained in the 10.0.2 release, see the Compliance Accelerator 10.0.2 document. This is included as CAUpdates_en.htm on the release media.

If you are performing a new installation of Compliance Accelerator, follow the instructions in the Installation Guide. This guide is in the Documentation folder on the Compliance Accelerator media.

If you are upgrading from an earlier version of Compliance Accelerator, follow the instructions in Upgrading to Symantec Compliance Accelerator 10.0.2. This is included as CAUpgradeInstructions_en.htm on the Compliance Accelerator media.

For the latest information on supported devices and versions of software, see the Enterprise Vault Compatibility Charts (http://www.symantec.com/docs/TECH38537).

For the latest information on supported upgrade paths, see the technical note called Supported upgrade paths for Enterprise Vault, Compliance Accelerator, and Discovery Accelerator (http://www.symantec.com/docs/TECH53174).

Contents

• New features and changes in Compliance Accelerator 10.0
• Prerequisite software
• Installation
• Known issues and limitations
• Documentation
• Legal notice

New features and changes in Compliance Accelerator 10.0

For more information on the features described below, see the supplied documentation.

Automatic synchronization of index volume information during Compliance Accelerator searches

With Enterprise Vault 10.0, you can migrate the indexes of various archives from 32-bit to 64-bit indexing. Compliance Accelerator uses the index volume information when you conduct a search of the archives. If you undertake a search before Compliance Accelerator has completed the process of synchronizing with the 64-bit indexed archives, the search may fail.

To avoid this issue, Compliance Accelerator automatically synchronizes the migrated index volumes when you conduct a search. This allows the search to recover automatically when it encounters an unknown index volume.

A new configuration setting lets you enable or disable this feature. To access the setting, click the Configuration tab in the Compliance Accelerator client, and then click the Settings tab. The new setting is in the Search category of settings.

Prerequisite software

The computers on which you install the Compliance Accelerator server software, Journaling Connector, and client software have different requirements. The table below summarizes the primary requirements. See the Installation Guide for more information.

Installation

See the Installation Guide for instructions on how to perform a first-time installation of Symantec Compliance Accelerator 10.0.2. If you are upgrading from an earlier version of Compliance Accelerator, follow the instructions in Upgrading to Symantec Compliance Accelerator 10.0.2.

Do not install the server software for Compliance Accelerator and Discovery Accelerator on the same computer.

Known issues and limitations

See also the "Troubleshooting" chapters of the Compliance Accelerator manuals for information on other issues that you may encounter when you install and use Compliance Accelerator.

Compliance Accelerator on a remote server with API Runtime could produce an error after API Runtime upgrade [Ref E2934059]

In some circumstances, Compliance Accelerator on a remote server with the Enterprise Vault API Runtime can produce the following error after you upgrade to version 10.0.2 of the API Runtime:

"Cannot retrieve item 
Report this error to your system administrator  
The type initializer for 'KVS.Common.VaultItem.Item' threw an exception."

The error is displayed on the Review tab in the Preview pane.

If you see this error, you must:

1. Repair the API Runtime using the procedure described in the ReadMeFirst for Enterprise Vault™ 10.0.2 API Runtime. See the section called "Possible issue when upgrading the API Runtime".
2. Restart the Accelerator Service.

Error messages appear in the event log when upgrading to Compliance Accelerator 10.0 [Ref E1461056]

The following messages may appear in the event log when you upgrade to Compliance Accelerator 10.0 from an earlier version of Compliance Accelerator:

Event Type:	Error
Event Source:	Accelerator Service Processor
Event Category:	None
Event ID:	130
Description:

APP AS - Customer ID: 0 - An error has occurred when initializing the Customers.
System.Data.SqlClient.SqlException: Procedure or function spConf_Customer_Sel has
too many arguments specified.

And:

Event Type:	Error
Event Source:	Accelerator Service Processor
Event Category:	None
Event ID:	149
Description:

APP AS - Customer ID: 0 - An error has occurred when initializing the Servers.
System.Data.SqlClient.SqlException: Procedure or function spConf_Server_Sel has
too many arguments specified.

You can ignore these messages, which are harmless.

"Access is denied" message is displayed when you try to create a customer database on a UAC-enabled computer [Ref E1981684]

The following error message may appear in the Accelerator Manager Web site when you create a customer database on a computer in which User Account Control (UAC) is enabled:

Virtual Directory Error: Access is denied

You can work around the issue by opening the Accelerator Manager Web site as a user with administrative privileges.

To open the Accelerator Manager Web site as an administrator

1. Right-click the Internet Explorer shortcut on the Windows Start menu, and then click Run as on the context menu.
2. Type the details of the administrator account that you want to use, and then click OK.
3. In the Address bar, type the address of the Accelerator Manager Web site.

Issues when running Compliance Accelerator in a FIPS-enabled environment

You may experience the following issues if you have enabled Federal Information Processing Standard (FIPS)-compliant algorithms in your environment.

Compliance Accelerator Web sites are not accessible [Ref E1831511]

In some FIPS-enabled environments, you may find that you cannot access the Accelerator Manager Web site and Support for Crystal Reports Web site (if installed). To resolve this issue, follow these steps:

1. On the Compliance Accelerator server, locate the copies of the Web.config file in the AcceleratorAdminWeb and ComplianceWeb subfolders of the Compliance Accelerator program folder.
2. Open each file in a text editor such as Windows Notepad.
3. Locate the <system.web> section.

4. Add the following <machineKey> section to the <system.web> section:

   <machineKey validationKey="AutoGenerate,IsolateApps" decryptionKey="AutoGenerate,IsolateApps" validation="3DES" decryption="3DES"/>

5. Locate the <compilation> element and verify that its debug attribute is set to false. For example:

   <compilation defaultLanguage="c#" debug="false" batch="true">

6. Save each Web.config file.
7. Restart the Microsoft Internet Information Services (IIS) service. To do this, run the following command at a command prompt:

   iisreset

Error messages appear when you preview Compliance Accelerator reports [Ref E1831482]

You may receive error messages when you try to display a preview of any report in the Compliance Accelerator client. To resolve this issue, follow these steps:

1. On the SQL Server computer, locate the Web.config file in the \Reporting Services\ReportServer subfolder of the SQL Server program folder.
2. Open the file in a text editor such as Windows Notepad.
3. Locate the <system.web> section.
4. Add the following <machineKey> section to the <system.web> section:

   <machineKey validationKey="AutoGenerate,IsolateApps" decryptionKey="AutoGenerate,IsolateApps" validation="3DES" decryption="3DES"/>

5. Locate the <compilation> element and verify that its debug attribute is set to false. For example:

   <compilation defaultLanguage="c#" debug="false" batch="true">

6. Save the Web.config file.
7. Restart the Microsoft Internet Information Services (IIS) service. To do this, run the following command at a command prompt:

   iisreset

Error messages appear when you export Compliance Accelerator reports to Excel format files [Ref E1838031]

If you have enabled FIPS-compliant algorithms on a SQL Server 2005 Reporting Services computer, the following error message may appear when you try to export a Compliance Accelerator report to an Excel format file:

An error occurred during rendering of the report.
This implementation is not part of the Windows Platform FIPS validated cryptographic algorithms.

The issue does not arise when you export reports in other formats, such as Portable Document Format (PDF).

You can resolve this issue by installing either of the following:

• SQL Server 2005 Service Pack 3. To obtain this service pack, go to the following page of the Microsoft Web site:

  http://www.microsoft.com/download/en/details.aspx?displaylang=en&id=14752

• Cumulative update package 5 for SQL Server 2005 Service Pack 2. To obtain this package, go to the following page of the Microsoft Web site:

  http://support.microsoft.com/?kbid=943656

For more information on this issue, see the following article in the Microsoft Knowledge Base:

http://support.microsoft.com/?kbid=946029

Error messages appear when you click View Message hyperlinks in some Compliance Accelerator reports [Ref E1859437]

Some Compliance Accelerator reports contain View Message hyperlinks with which you can view the content of selected messages. For example, this is true of the reports that are called "Reviewer Activity by Department" and "Reviewer Activity by Detail". You may receive the following error message when you click a View Message hyperlink:

Object reference not set to an instance of an object

To resolve this issue, follow these steps:

1. Ensure that you have installed the Internet Explorer Web Controls on the Compliance Accelerator server.

   The installation package for these controls is in the Links to related software folder on the distribution media.

2. Restart the Microsoft Internet Information Services (IIS) service. To do this, run the following command at a command prompt:

   iisreset

Enterprise Vault 10.0 does not normalize instances of the Y Acute character when it indexes archived data [Ref E2117817]

When it indexes an archived item that contains instances of the following characters, Enterprise Vault 10.0 does not normalize the characters.

This behavior differs from the way that Enterprise Vault normalizes other extended ASCII characters. For example, Enterprise Vault normalizes all occurrences of the á character to a, and the ö character to o.

The consequence of this is that, when you conduct searches with Compliance Accelerator, you must include the Ý or ý character in the search term if you want to find words that contain this character. For example, to find instances of the Czech word milý, you must type milý as the search term rather than mily.

Items archived from SharePoint servers are identified as FSA items [Ref E2779791]

When Enterprise Vault archives an item from a Microsoft SharePoint server, it does not populate the item's MsgType property with information to indicate that the item is a SharePoint item. Consequently, Compliance Accelerator identifies the item as a File System Archiving (FSA) item. The following table describes the issues that this can cause and suggests workarounds in most cases.

Documentation

The following documentation is supplied with Compliance Accelerator.

These documents are also available from the following page of the Symantec Enterprise Support site:

http://www.symantec.com/docs/DOC5804

Some documents are in Adobe Acrobat format. If you have yet to install the free Adobe Reader, you can download it from the Adobe Web site at http://www.adobe.com.

White papers

For more information on the deduplication features in Compliance Accelerator, see the Accelerator Deduplication white paper. This is available from the following page of the Symantec Enterprise Support site:

http://www.symantec.com/docs/DOC3621

Although intended for Discovery Accelerator users, the Effective Searching white paper provides information that you may find useful when you conduct searches with Compliance Accelerator. This white paper is available from the following page of the Symantec Enterprise Support site:

http://www.symantec.com/docs/HOWTO77131

"How To" articles on the Symantec Enterprise Support site

Most of the information in the Compliance Accelerator manuals is also available online as articles on the Symantec Enterprise Support site. You can access these articles by searching the Internet with any popular search engine, such as Google, or by following the procedure below.

To access the "How To" articles on the Symantec Enterprise Support site

1. Type the following in the address bar of your Web browser, and then press Enter:
   http://www.symantec.com/business/support/all_products.jsp
2. In the Supported Products A-Z page, choose Enterprise Vault Compliance Accelerator.
3. In the Product Support box at the right, click How To.
4. Search for a word or phrase by using the Knowledge Base Search feature, or browse the list of most popular subjects.

Legal notice