Last updated: 10-Sep-2012

Upgrading to Compliance Accelerator™ 10.0.2

This document describes how to upgrade an existing installation of Compliance Accelerator to version 10.0.2.

See the ReadMeFirst file and Installation Guide for information on the following:

• New features and changes in Compliance Accelerator 10.0
• Prerequisite software
• Guidelines on how to perform a first-time installation
• Known issues and limitations

The ReadMeFirst file is included as CAReadMeFirst_en.htm on the release media. The Installation Guide is in the Documentation folder on the release media.

For information on the new features and fixes contained in version 10.0.2, see the Symantec Compliance Accelerator™ 10.0.2 document. This is included as CAUpdates_en.htm on the release media.

For the latest information on supported devices and versions of software, see the Enterprise Vault Compatibility Charts (http://www.symantec.com/docs/TECH38537).

Contents

• Supported upgrade paths
• Supported versions of Enterprise Vault in Compliance Accelerator environments
• Before you begin
• Steps to upgrade your Compliance Accelerator system
• Legal notice

Supported upgrade paths

You can upgrade to Compliance Accelerator 10.0.2 from the following versions only:

• Compliance Accelerator 8.0 SP5
• Compliance Accelerator 9.0.4
• Compliance Accelerator 10.0 original release or 10.0.1

For the latest information on supported upgrade paths, see the technical note called Supported upgrade paths for Enterprise Vault, Compliance Accelerator, and Discovery Accelerator (http://www.symantec.com/docs/TECH53174).

Supported versions of Enterprise Vault in Compliance Accelerator environments

If you install the Compliance Accelerator server software on a separate server from your normal Enterprise Vault installation, you must install the Enterprise Vault software on the Compliance Accelerator server. As a minimum, you require a 9.0 or 10.0 version of one of the following:

• Enterprise Vault Services
• Enterprise Vault API Runtime

Note the following important points about the version of Enterprise Vault that you install on the Compliance Accelerator server:

• All Enterprise Vault servers in all Enterprise Vault sites in a Compliance Accelerator environment must run the same version of Enterprise Vault. For example, when using Compliance Accelerator with two Enterprise Vault installations, you cannot have one site that runs Enterprise Vault 9.0 and another that runs Enterprise Vault 10.0.

• The major version of Compliance Accelerator must be the same as, or one later than, the major version of Enterprise Vault. For example, you can run Compliance Accelerator 10.0 with Enterprise Vault 9.0 servers, but you cannot run Compliance Accelerator 9.0 with Enterprise Vault 10.0 servers.

• If the major version of Compliance Accelerator is the same as the major version of Enterprise Vault, the minor version (Service Pack) of Compliance Accelerator must be the same as, or later than, the minor version of Enterprise Vault. For example, you can run Compliance Accelerator 10.0.2 with Enterprise Vault 10.0.1 servers, but you cannot run Compliance Accelerator 10.0.1 with Enterprise Vault 10.0.2 servers.

See the Compatibility Charts for more information about supported versions.

Before you begin

Before you upgrade to Compliance Accelerator 10.0.2, we recommend that you do the following:

• Check for and stop any active searches and export runs. In the following article on the Symantec Enterprise Support site, steps 4 and 6 provide SQL scripts with which you can check for these operations:

  http://www.symantec.com/docs/TECH63230

• Check for searches that have a status of either "Pending Acceptance" or "Pending Acceptance (with errors)", and accept or reject them. In the above article on the Symantec Enterprise Support site, step 5 provides a SQL script with which you can check for these searches. By accepting or rejecting the searches, you can reduce the amount of data that the upgrade procedure must process.

• Check the tblSearchResults table of the Compliance Accelerator customer database for rows that have been left over by searches that you have already accepted or rejected. To do this, run the following SQL query against the customer database:

  SELECT COUNT(*) FROM tblSearchResults

  If the query returns any result other than 0, and no searches are currently running, then you must clear the table of invalid data before you proceed. Contact the Symantec Support team for assistance.

• On the Compliance Accelerator server, use the Services snap-in to Microsoft Management Console to stop the Enterprise Vault Accelerator Manager service. This service can interfere with the upgrade process if you leave it running.

• Use the facilities in SQL Server Management Studio to do the following:

  • Make a backup copy of your Compliance Accelerator database and transaction log.
  • Truncate the transaction log.
  • Enable autogrowth for the database and transaction log in fixed increments of 250 megabytes.

  Consult the documentation that accompanies SQL Server Management Studio for instructions on how to perform these activities.

• If you use Microsoft SQL Server database mirroring with your Compliance Accelerator databases, remove it before you upgrade the Compliance Accelerator server software. Compliance Accelerator fails to upgrade its databases if mirroring is configured. For more information, see the following article on the Symantec Enterprise Support site:

  http://www.symantec.com/docs/TECH64763

• Ensure that the drive hosting the transaction log has available space that is equal to or greater than four times the size of the database.

• Disable the following features on the Compliance Accelerator server, Enterprise Vault servers, and all SQL Servers that host an Enterprise Vault database or Compliance Accelerator database:

  • Receive-Side Scaling
  • TCP Chimney
  • TCP/IP Offload Engine
  • TCP Segmentation Offloading

  Article TECH63230 on the Symantec Enterprise Support site provides instructions on how to disable these features.

• Disable any Network Interface Card (NIC) Teaming that may be present on the Enterprise Vault and Compliance Accelerator servers. For guidelines on how to do this, consult the documentation that your hardware vendor provides.

Steps to upgrade your Compliance Accelerator system

Upgrading a Compliance Accelerator database that contains millions of items can take several hours to complete. During the upgrade process there are several pauses that may give you the impression that it has stopped prematurely. We recommend that you perform the upgrade at a quiet time and allow it to run through to completion. Ideally, seek the assistance of Symantec Consulting Services when upgrading.

See the Installation Guide for more information on how to perform the following steps.

To upgrade your system to Compliance Accelerator 10.0.2

1. Log on to the Compliance Accelerator server as the Vault Service account.

2. If you have also upgraded your Enterprise Vault environment, upgrade the Enterprise Vault components on your Compliance Accelerator server to match the other Enterprise Vault servers in the site.

   See the documentation that accompanies Enterprise Vault for guidelines on how to upgrade it.

3. Start the Compliance Accelerator server installation program (Symantec Enterprise Vault Compliance Accelerator Server_language.msi).
4. Follow the on-screen instructions.
5. When the installation process has completed, open the Accelerator Manager Web site (typically, http://server_name/EVBAAdmin).
6. Click Update to update the configuration database.

7. IMPORTANT: Follow the on-screen instructions to restart the Enterprise Vault Accelerator Manager service. You can use the Services snap-in to Microsoft Management Console to do this.

   Do not skip this step, as you may experience problems if you do.

8. In the Accelerator Manager Web site, click OK.
9. Click Upload License to import your license key file for Compliance Accelerator 10.0.2.

10. To upgrade each customer database, follow these steps:

    1. In the left pane of the Accelerator Manager Web site, right-click the name of the customer database and then click Properties.
    2. In the Customer dialog box, click Upgrade.
    3. Monitor the upgrade progress until it has completed and the customer status is Running.

11. Use the Accelerator Manager Web site to re-upload the Compliance Accelerator report templates to your SQL reporting server.

    Compliance Accelerator 10.0.2 includes some updates to existing report templates. To make the updated templates available, you must upload them to your reporting server.

12. Upgrade the Journaling Connector on each computer where you have installed it by running the supplied installation program (Symantec Enterprise Vault Journal Connector.msi).

13. Install the Compliance Accelerator client software on the computer of each user who will be running the client. The Compliance Accelerator release media include two packages with which you can install the client software on your users' computers:

    • A standard Windows Installer (.msi) package.
    • A ClickOnce installation package. ClickOnce is a Microsoft technology that lets users install a Windows application by clicking a link in a Web page.

    One advantage of using the MSI installer package is that it lets you install the client software on a per-user or per-machine basis, whereas ClickOnce installations are on a per-user basis only. On the other hand, ClickOnce provides the ease of deployment of Web applications and makes it simple to distribute updates to the Compliance Accelerator client.

    IMPORTANT: The version of the client software that you install on your users' computers must exactly match that of the Compliance Accelerator server software on the Compliance Accelerator server.

Legal notice